Terms & conditions

Last updated: 16/08/2018

Please read these Terms and Conditions carefully before using our website www.CollagenColway.co.uk .

Your access to and use of the website is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the website.

By accessing or using the website you agree to be bound by these Terms and Conditions. If you disagree with any part of the terms and conditions then you must not use our website.

You must be at least 18 years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years old.

Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our Privacy & Cookies rules.


All prices are quoted in British pounds sterling (£ GBP) only.

The total value of your order including delivery charges will be displayed on the order confirmation screen. The displayed price is the amount in British pounds sterling (£ GBP) that you will pay.

Our Product prices and delivery charges are liable to change at any time. Any changes made to our Product prices and delivery charges after a Dispatch Confirmation has been sent out to you will not affect any order which you have already placed.

Our web site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on web site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less that our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our United Kingdom and Republic of Ireland web site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a dispatch confirmation, if the pricing error is obvious and unmistakeable and could reasonably been recognised by you as an error.

Ordering & Payment

You can order our products on-line using our web site CollagenColway.co.uk.

We will endeavour to deliver all the products you order. In the unlikely event of any product being out of stock at the time we will notify you of this and hold your order until the missing item(s) is/are available. We will not deliver any part of your order until all the items you have ordered are in stock and available for delivery to you. This may affect the normal delivery schedule.

Whilst every effort will be made to ensure that all items shown in our on-line product catalogue are in stock we offer no guarantee of availability.

Your order will only be processed if full payment details are given.

We use a third party payment services provider to process payments. Upon placing your order using our web site, the final step in the ordering process will result in your order being handed over to our payment services provider’s web site for payment. You may pay using any of the payment methods listed on our payment services provider’s page after your order is transferred to their web site for payment.

How a contract is formed between you and us.

After placing an order on our web site, you will receive a Confirmation Email. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy the product(s) you have ordered. All orders are subject to acceptance by us.

Ordrs will only be accepted by us upon dispatch of the product(s) you have ordered. We will confirm such acceptance to you by sending you an email which confirms that the order has been dispatched (“Dispatch Confirmation”).

The contract will be formed when we send you the Dispatch Confirmation, unless we notify you that we do not accept your order or if you have cancelled it.


All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply. For further details, please refer to our Shipping page

Your right to cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Returns Policy

Returns will be accepted within 1 month of receipt, where goods are returned in perfect condition and where possible in their original packaging with all tags attached. For full details, please refer to our Returns page.


Please allow up to 5 working days for refund from the date of receiving the goods by us.


If you are going to return Natural Collagen please contact us immediately for further instructions.

Collagen gel is sensitive to temperature and must be stored in temperature below 25°C and special care has to be taken before shipping.